CASINO HELP!

Online casinos regularly offer different kind of free-play opportunities, most frequently in the form of bonus cash and free spins. Some are available only to newly registered members while others can be claimed by any funded player. All come with certain terms and conditions, such as the wagering requirement, validity, maximum bet allowed, and so on.

Casino bonuses take different forms. Match bonuses and free spins are most widely used ones but you may also be offered to claim cashbacks, collect loyalty points redeemable for bonus or real cash, participate in tournaments and prize draws, and so on.

Match bonus is a freebie expressed as a percentage match of your deposit. For example, if you claim an offer of a 100% match and deposit €20, the Casino will credit your account with another €20. Match bonuses almost always have a maximum value and if the one in our example comes with a cap of €100, that's what you'll get even if you deposit more than this amount.

No-deposit bonus is credited before you make your first money transfer, the only prerequisite being that you open an account. They are normally smaller than deposit bonuses in terms of value and have higher wagering requirements.

More often than not, the casino will stipulate that you have to wager the credited bonus a certain number of times before allowing you to withdraw your winnings. This multiplier is called the wagering requirement and it's either applied only to bonus amount or the sum of the bonus and deposit. Do note that you'll be given a limited amount of time to do the required wagering and that not all casino games contribute in the same way; bets on most slots usually count fully but table games frequently contribute only 10-20% or less, while some games don't contribute at all.

Most online casinos feature different categories and among them classic and video slots, table games such as roulette, blackjack, baccarat and poker, video pokers, virtual sports, lottery and arcade-type games. Many also offer live dealer games.

Yes, providing your chosen online casino offers live dealer games (which popular ones invariably do). The only difference to non-live games is that one has to use real money to play in Live Casino.

The majority of online gaming venues offer free-play option as well as real-money mode. Some require that you open an account and log in prior to using this opportunity while others allow you to play for fun even before registering. The only exceptions are live dealer games which generally don't support free-play mode.

RNG stands for Random Number Generator which is essentially a program that ensures not you nor the casino can influence the result, and it does so by randomly generating game outcomes. RNG has to be tested and certified by an independent organization such as eCOGRA or TST, that's the only way to guarantee it truly does what it's supposed to do.

These days you'll struggle to find an online casino that doesn't support mobile play. Most do it by developing mobile-friendly websites adapted to small touchscreens and some additionally provide downloadable apps for iOS and Android devices.

Online casinos are generally accessible via a variety of Apple devices, including iPhone 4s or later, iPad 2+ and 5th generation iPod Touch, Android smartphones and tablets which support the latest versions of Google Chrome, Blackberry devices and Windows phone.

Operators and game developers do their best to provide the same quality of experience no matter what the device. The layout necessarily changes to fit screen size, functionalities remain pretty much the same as when playing via a desktop, and choice of games may a bit smaller.

Yes, the cashier remains available when you switch to a mobile device and payments are executed in exactly the same way. Some operators also support mobile payment tools such as Boku, Zimpler and Siru.

Visa, MasterCard, Skrill and Neteller are most commonly featured payment options. You may also be offered to pay using alternative credit and debit cards and other eWallets such as PayPal or MuchBetter, market-specific Instant Banking options, prepaid cards (most frequently PaySafeCard), Bank Transfer, Bitcoin and other digital currencies. Some operators also offer options like Zimpler, Siru and Boku – service providers that either charge your phone network which in turn adds the deposited amount to your phone bill, or they send an invoice via an SMS.

Deposits are executed pretty much instantly; seconds after you've done your part and confirmed the payment, funds should show as available gaming budget.

Minimum and maximum deposit limits vary but online casinos are usually willing to accept payments as low as €10 or €20.

Two things influence the speed of withdrawals: one is the amount of time the casino takes to process your request and the other your chosen payment tool. The first can vary from a couple of hours to 72 hours (or more!). Once the operator releases your money, it will take minutes to arrive if using cryptocurrencies, about 24 hours if cashing out via eWallets, 2-3 days with credit/debit cards, and at least 5 days when withdrawing via Bank Transfer.

That depends on where you choose to play. Many of the best gaming sites don't charge any fees – whatever you deposit goes into your casino account and whatever you win is paid out in full. Others will charge a processing fee for payments made with one or more of the available methods, either only for deposits, withdrawals, or both.

Start off by checking information available on the gaming site itself. The answer to your question may be found in FAQ list, Terms & Conditions or one of the other sections. If that doesn't help, contact the operator's support agents.

The best online casinos offer you to choose between multiple contact options that include Live Chat, phone and email. The first two are normally the best way to receive immediate assistance.

Sadly, not by default. Quite frequently you won't be able to use Live Chat or phone outside of specified working hours, though you can obviously always send an email. At the same time, there are a number of online casinos which make their support staff accessible 24 hours a day, 365 days a year.

Online casinos licensed by the likes of the UKGC and MGA feature a multi-level complaints procedure which enables players to escalate the issue to the licensing authority or an independent body such as eCOGRA.

Well-respected casino brands that cater to a global audience tend to be at their players’ disposal at all times. And that’s 24/7 + 365. With an international base of players on their virtual premises, casinos are aware of different time zones and will, therefore, employ an international customer service ready to answer your queries straight away. Live chat is usually the contact form that will be available 24/7. Depending on the issue you are experiencing, however, the live chat customer team will either solve the problem straight away or point you in the right direction.

Apart from the obvious one - playing from your home vs having to visit a gambling establishment, the two differ in several other ways. Land-based gaming may be considered a more social experience while online play provides a number of other advantages, such as a larger choice of game types and variants, wider betting limits, 24-hour accessibility and virtually endless opportunities to boost your budget by claiming promotional offers.

Pretty much anyone over 18 can play online though there are countries and/or areas in which gambling is considered to be illegal. Having said that, you should know that every gaming site has a list of restricted countries, and if yours happens to be among them, you won't be able to register and play at that particular venue. But not to worry, there will be other online casinos happy to welcome players from your part of the world.

In general, all you need is a computer – either a desktop/laptop or a mobile device and an internet connection.

Most online casinos are instantly accessible online, no downloads needed. Some allow you to choose between instant-play and download version and very few offer only the latter.

Playing casino games online is safe as long as you do it at a properly licensed gaming site. Each online casino needs to have a license issued by a trustworthy organization which makes sure players' interests are protected at all times and takes appropriate measures if their licensees fail to act in accordance with strict standards and procedures.

Online casinos use SSL technology to establish an encrypted link between their website and your browser. By encrypting all information transferred between the two, they make them impossible to access by any unauthorized third party.

Transferring money to an online casino is the same as purchasing any other kind of goods or services via the internet. That means your cash will be safe as long as the receiving party is a trustworthy merchant that implements the necessary security measures.

If you're playing at a reputable and licensed gaming site, payouts should not be an issue. Make sure to check our online casino reviews and ratings related to security and payments, as well as the list of blacklisted casinos.